Frequently Asked Questions
Everything you need to know about your REINDEE LUSION orders and techwear gear.
What is the standard shipping timeframe?
We offer worldwide shipping. Orders are typically processed within 2-3 business days, and delivery usually takes 7-14 business days depending on your location and selected shipping method.
How do I determine my correct size?
Since our designs often feature an oversized or technical fit, we recommend referring to the specific size chart located on each product page. Our measurements are provided in centimeters for precision.
What is your return policy?
We accept returns within 14 days of delivery. Items must be in their original condition, unworn, with all tags and technical packaging intact. Please contact our support team to initiate a return request.
Are the garments waterproof?
Many of our products utilize specialized fabrics like Teflon-coated nylon or waterproof membranes. Please check the 'Technical Specifications' section on the product page for specific water-resistance ratings.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.
How should I care for my technical apparel?
To preserve the functional coatings of your gear, we recommend hand washing or using a gentle machine cycle with cold water. Avoid bleach and fabric softeners, and always air dry away from direct heat.